Testimonials
Here’s what some of our clients have to say about us:
“On behalf of the Rock and Roll Hall of Fame and Museum, I would like to thank you and your staff at Professional Travel for their assistance with our 15th Annual American Music Masters series. As always, your staff was an absolute pleasure to work with and, as always, they go above and beyond in all areas! We’ve received tremendous feedback from many people, including the other artists on the bill!”
John Goehrke – Education Coordinator
Rock and Roll Hall of Fame and Museum
“I appreciate the great work and extreme professionalism Professional Travel extends to me and my other traveling colleagues. I know I may pay a little more, but when travel problems occur, I also know I will get the service I expect and a solution to my problem.”
Rick Schultz – President & CEO
Spectrum Surgical Instruments
“Professional Travel has been the travel management partner for the Cleveland Indians for many years. As a major sports organization, our travel needs are very diverse and demanding. Their team of resources consistently delivers first class customer service to us as well as assistance in identifying cost and time saving solutions. In addition, their executive management team is in constant contact with us to strategize innovative solutions to maximize our travel spend, while increasing the service to our entire organization including players, scouts, families, and team management. I would endorse Professional Travel to any company looking to integrate a cost effective, centralized travel management process.”
Francine D. Sommers – Risk Management and Travel Administration
The Cleveland Indians
“Hitachi Medical Systems of America would like to endorse Professional Travel for proactively managing our Airline Business Programs and our unused non-refundable ticket inventory. These programs have saved Hitachi tens of thousands of dollars this year. I would recommend your company to any other business that needs to improve their managed travel processes and reduce core travel costs.”
Karen Demma – Manager of Human Resources
Hitachi Medical Systems of America Inc.
“Anita, I cannot thank you enough for the INCREDIBLE service you have provided over the last 36 hours. I had a family emergency that required my IMMEDIATE presence in Phoenix. The speed, efficiency and professionalism with which you responded to my urgent requirement was nothing short of astounding. It also appears as if you were able to make these last moment changes without ANY financial consequence to me! Neither I, nor Merit Brass, will ever forget this. You have my deepest appreciation.”
Alan Lipp
Merit Brass
“I was delayed and my flight was cancelled last Monday out of Pittsburgh due to snow. There were no hotels or cabs and I was not sure what I had to do. That’s when Karelle came into play. She was professional, accommodating and knew exactly what to do to make a “panicky” situation a little more bearable. When I could not get to the hotel because there were no cabs, she booked me into the last room at the Embassy Suites and called their shuttle to make sure I got picked up. She also had the vision to book me on a flight at noon the next day because she was aware that the roads would be bad the next day going to the airport. I want to let you know she is a great asset to your company and should receive an award or some recognition.”
Scott Robinson – Infor Barcode Solution Specialist
Infor Global Solutions
“I have been with Agilysys for just about 12 years and in that time I have had the distinct pleasure to work with one of your employees, Susanna Clapp. She has always been such a huge help to me. Making travel plans for executives can be a challenge sometimes and I know that when I call her, she is going to be able to answer my questions and or concerns without blinking an eye. She has always been able to assist me when I needed her most and when I wasn’t quite sure how to handle things, she has always come through. I’m afraid sometimes I can be quite a pain when I need things done quickly. This has never been an issue with Susanna; she’s there with a smile and the knowledge I need. She is a true professional and I feel I should always show those that put in that “extra mile” the appreciation they deserve. We are both very lucky to have her on our teams.”
Juanita Jaillet – Administrative Assistant to Sr. Director Presales Technical Consulting
Agilysys
“I want to pass on my sincere appreciation and thanks to Carolyn Nehrenz for helping me with a prolonged travel issue that I was experiencing. In short, I could no longer check in on line and was forced to go to the ticket counter to check in. Very time consuming and frustrating to say the least and even worse, nobody could figure out why. I sought help from several people and even American Airlines, but without success. It was Carolyn who took an interest in my problem and provided me with outstanding support and was able to help me resolve my issue. It is this kind of service that differentiates outstanding organizations from average organizations!”
Michael A. Hall – Southwest Region Manager
Hitachi Medical Systems America, Inc.
“Everyone I have ever spoken with at Professional Travel has always been helpful. At the beginning of my travels, or in the middle of a trip, when needing to re-arrange travels, all the agents have been helpful, and understanding. I have never felt anything but satisfaction from my dealings with any of the agents at Professional Travel.”
Burt Dubois
AdelWiggins
“I’m very, very pleased with Anita Goddard’s performance. To say that she constantly and consistently goes above & beyond is an understatement. I have no doubt that the reason I am able to maintain my working, “hectic” travel schedule, is due to her persistence, professionalism, and absolute refusal to give up or in; to the many challenges, (especially these days) of “work related” travel. Thank you for having the foresight to employ experienced professionals who REALLY know how to deliver!”
Sue Wilson
Infor Global Solutions
“Alert: Flight Disruptions Update 3 – UK – Thanks for the update. It’s nice to know ya’ll are there.” Ya’ll are already helping me out with rebooking for the third time this week, even before I knew that I needed it. Thanks to the PTI team for their proactive assistance to our travelers!”
Errol Miller & Amanda B. Somers, CCTE
Infor Global Solutions
“I wanted to thank you for working with Rosanne Sharrone to get me back home from Paris. As you can imagine, when you’re stranded and don’t have ease of access to communications and are being told of delays, you feel totally out of control of the situation. It was very comforting to know that you and Rosanne were working this with a high sense of urgency. I appreciate everything you did, including working late into the evening hours, giving up your personal time to provide this service to me. Thanks again.”
Gloria L. Smith – Senior Director, Worldwide Human Resources
Keithley Instruments, Inc.
“I was on a United flight departing from Honolulu when the take-off was aborted due to engine trouble. With over 300 people on board, needless to say, there were many people who were going to have to rebook their travel…The woman sitting next to me on the plane was thoroughly frustrated with United’s customer service and was one of those who were going to be in Honolulu for extended days…Not only was I able to get booked ahead of the throngs of the others because of (Professional Travel’s) quick actions, but she also secured the first class seating I had requested.”
Michael Anthony – Chairman, President, CEO
Things Remembered
“This is the second time in a matter of months that your after-hours service has come to the rescue for me.”
Michael Anthony – Chairman, President, CEO
Things Remembered