Vacation Travel FAQ

Why should I use a travel agent to book a vacation?

Our travel agents have traveled all over the world. Really. We want our customers to have the best travel experience possible, so our agents travel first hand so they can relay to our customers what trips would be best for them based on their individual likes and dislikes. Not to mention, we take all the headache out of planning a trip! See all the ways how here.

What can you do for me?

Our involvement in booking your vacation can vary from highly-involved (meaning suggesting trips and things to do on a trip) to just booking exactly what you ask of us. And we do everything in between from arranging transportation to securing lodging & expert local guides.

Can you work within a certain budget?

Of course! We are very comfortable working with any and all budgets.

Does it cost money to get a quote?

No, there is no fee to get a quote from us. And in the majority of cases, the suppliers involved pay us for our role as your booking agent.

Can I book over the phone?

Yes. Our agents are available for you and are also talking with vendors in order to negotiate deals for you.

Can I book online?

Yes. We have partnerships with suppliers that allow you to book online through Professional Travel.  You can even come into our offices just west of the Cleveland Airport in North Olmsted, Ohio!

Where can I find my itinerary once my trip is booked?

On View Trip, your itinerary as booked by ProTrav is available for viewing, only when your secure record locator is plugged in.

Do I need travel insurance? When can I use travel insurance?

Travel Insurance is available and highly recommended to protect you and your travel investment. Many international trips involve non-refundable tours and cruises, paid in full months in advance. Proper travel insurance protects our clients from unforeseen circumstances that may cause an unplanned and unfortunate cancellations.

I need to cancel my trip. What do I do?

Call us right away – or if it’s after normal business hours, please contact the next involved travel supplier to cancel any reservations you will not be able to use.  If you purchased travel insurance, please contact the insurance company on their 24 hour help line to start the cancellation and documentation process.

Can I get a refund on a nonrefundable ticket?

Most of the least expensive fares are non-refundable – and the change fee of up to $300 per ticket can be more than the actual cost of the ticket!

What do I need to bring with me when I travel?

When you make your reservations with us, a Professional Travel representative can provide useful ideas and feedback for what to bring and what to wear according to local customs and traditions.

Do I need a passport?

Travel almost anywhere outside the borders of the USA now requires a passport. Notably, trips to San Juan and the US Virgin Islands do not require a passport, so you can still enjoy an exotic Island vacation in the Caribbean with only a US driver’s license!