Our business travel managers employ a proactive, consultative approach, beginning with a needs assessment, which serves as the foundation of an ongoing and ever evolving customized strategic travel management business plan.
Day-to-day, they provide efficient problem resolution, determine reporting and cost saving opportunities, and provide counsel on latest industry trends. But all of this is just the foundation of the real value they’ll add.
Account management for us extends well beyond basic daily interactions. In keeping with our core values, your account manager will become fully integrated into the culture of your organization. And while they serve as “the face” of our company, in fact, they truly become YOUR advocates, ensuring we deliver on every promise that was made in the sales process — and more.
Some of the account & travel management services we offer include:
- Customized online booking tool solutions
- Benchmarking so you know where your firm’s travel spend stands versus peer firms
- Customized implementation and training strategies
- Customized billing synced with your firm’s accounting process
- Assistance with travel policy creation, revision and enforcement
- Development of communication and end-user materials
- Proactive airline, hotel and rental car contract negotiations
- Adoption rate consulting for online booking solutions
- Online reporting services, including customized pre-trip, post-trip, billing, risk management and credit card reconciliation
- Management of anything from small trips to more involved global travel