Corporate Travel Service Critique

As you know, we have established a preferred travel agency relationship. It is our belief that for each of you using our services, whether you are a traveler or a travel planner, we want to do everything possible to make sure that these services meet your needs. If you would take a moment and fill out the questionnaire, this would be greatly appreciated. The questions involve the services of our travel vendors.

Your response is important to us and is the only way we know what we need to do to build on the services you receive.

First Name*
Last Name*
Company
E-Mail Address*
* Indicates a required field
Individual completing this questionnaire:

RESERVATION OVERVIEW

Familiarity with your specific travel requirements:
Overall courtesy of staff:
Efficiency handling requests & changes:
Promptness in answering/returning calls:
Accuracy of information:
Willingness of agents to "Go The Extra Mile":
Quality of after hours 24 hour service:
Quality of weekend service:
Overall quality of reservations service:
Alternate fares offered:
Alternate routes offered:

HOTEL AND CAR RESERVATIONS

Do agents offer to book hotels and cars?
Overall quality of hotel & car booking service:
If you are looking for recommendations, are they being provided?
Are you offered airline, hotel or car rental upgrade certificates?

CLIENT RELATIONS SERVICE

Have the services of the agency been clearly outlined to you?
Are your questions and concerns addressed in a timely manner?
Overall quality of agency's client relations service:

COMMUNICATIONS

Have you received or been offered training for use of the travel service?
Is your travel profile current?
If there are any member(s) of their staff that were especially helpful, please let us know their name(s) so we may extend our appreciation to them.
If you have answered "NO" or "POOR" to any of the questions on this critique, please give specific circumstances.
What suggestions do you have to improve our travel services?